Frequently Asked Questions
It certainly is. For every ₹ 1,499 spent with us, the average customer plays with ₹ 10,000 worth of toys! This is because CIRQL subscribers are swapping and not shopping. Any toy that is unloved or outgrown can be swapped at any time for something else. No money has been wasted on unwanted toys, collecting dust. With CIRQL, you only pay when you play.
We have toys across range for 0-12 years of age in our toy library, where you can find all of the latest must-haves. You can browse our toy library before you sign up. If there’s something you would love us to stock, then we are very open to suggestions. Email us at [email protected].
We stock toys for babies, toddlers and children up to 12 years of age. You can easily filter your toy searches by age, toy type, skill and token value - perfect for finding the right toy for your family.
Absolutely, hygiene and safety are really important to us. All our toys are returned to our central facility where everything we send out is checked, sterilised and ready for play. It’s likely they’re cleaner than the second-hand toys at your daycare or school setting. And to further put your mind at rest, all CIRQL toys meet UK and EU safety standards.
We find that children learn to treat toys well once they understand that the toy is going to another child after them. But we know accidents happen. Fair wear and tear is a given and we know that children are really good at playing hide-and-seek with them.
If we need to replace a toy we will charge a fee that we deem to be fair, but rest assured we will never charge more than the MRP of the toy.
We consider:
• If the toy can not be repaired
• If the toy is no longer safe
• If the condition of the toy is deemed to be less than good
• If the toy can no longer be played with as it was intended
If you get a toy from us that you love and want to keep forever simply get in touch with us at [email protected] and we shall help you out! Alternatively if your total spend on a toy is equal to its MRP it's yours to keep it forever, at no extra cost. Hooray!
You can return a toy as per your tenure. In case you would like to return a toy before the end of your tenure, you can schedule a pickup from the returns page in your profile.
That’s a great idea. And one we’ve had as well. You can donate toys in exchange for CIRQL credit; with any toys we can’t use, going to kids in need. Contact us at [email protected].
We deliver to select Indian cities at the moment.
Postage various as per your location. When you checkout and enter your details we will calculate postage as per your location and the same will be shown to your before checkout. Postage for any orders above ₹ 1,500 in a single transaction is free!
Our return process is really simple. Just go to www.cirql.in, log into your account – click on the cart button – and you will see a tab “RETURN”. Just select the toy you want to return – and we will take care of the rest. You will be notified when the toy pick up will happen (date and tentative time slot).
1. Please use the delivery box in which have sent you the toy, put the toy in the CIRQL plastic bag or box in which we have sent the toy, use the label we have sent in your box and paste it on the box–and simply seal the box with the tape which we have also sent in the box for you.
2. In case you have misplaced the delivery box – no worries, simply send the toys back in any suitable box.
If you received a toy that you are unhappy with, you can contact us for a refund within 24 hours no questions asked. We will deduct the postage charges and refund the remaining amount back to you.
Plans can only be cancelled within 24 hours, so if you are unhappy with the product, please contact us within that time frame.
1. Mark all your toys as returned in your online account.
2. Pop them all back to us and track for completion of return.
3. Once we’ve received your return, we will send you an email confirming it has been processed.
4. You can then hop on to your Cirql ‘My Account’ page to cancel your subscription online before your plan renews.
Your toys will arrive unboxed from their original packaging and in reusable Cirql cotton bags/ 100% recycled plastic bags or cardboard cartons. This will depend on the kind of toy and the requirement of packaging. Significantly less toy packaging is generated through our service, which saves enormous amounts of energy in recycling.
We deliver your toys in cardboard Cirql boxes that you can flat pack and save for returning your swapped toys.
CIRQL credit is added to your account when you redeem a gift card or when you send in your qualified unused products. When your next payment is due, we always take money from your outstanding CIRQL credit before we charge you. Credit can be used across CIRQL for any payments.